Medical Answering Services in Atlanta, GA

Medical Answering Services by TeleMed

TeleMed's live answering service features begin with the management of routine office calls. After forwarding your office phone to your exclusive toll-free number, TeleMed answers on the first ring, guaranteed. TeleMed's fully customizable voice mail options allow patients to do everything from requesting prescription refills, asking billing or insurance questions, scheduling or canceling appointments, or calling for test results. Retrieval of voice mail messages is available twenty-four hours a day using a secure password system. TeleMed's voice mail also has optional automated prompts to assist callers leaving non-urgent messages using your own custom message format. Callers requiring immediate attention bypass voicemail instantly, going directly to a TeleMed operator.

Precision

TeleMed operators undergo rigorous instruction in medical terminology and methods of handling urgent calls from both patients and medical staff. TeleMed operators are trained to react with speed and precision, dispatching urgent message quickly and accurately. As an example, operators should never recommend anyone to call 911 in an emergency, but in some cases, may remind a caller of their options, by simply asking, "Are you calling 911?"

TeleMed's calendar department expertly maintains your monthly on-call schedules, no matter how complex. TeleMed makes changes to your on-call schedule at your request instantly, with just one phone call. Your calls are handled the way you want, and can be modified by type of call, specialty, office location, or patient age. By faxing your on-call schedule to TeleMed™, the right doctor is always on-call. As an option you can change your own on-call information by logging on to MyTeleMed™ and following the easy to use instructions.

Message Delivery

TeleMed operators send complete text messages to the on-call doctor instantly, using an alphanumeric pager, text-capable mobile phone, PDA or any other method desired. TeleMed can easily interface with most paging companies or networks. Message content can be customized to include any special information required. We can even call the on-call physician at home in the evening during certain hours, to patch the call directly.

Confirmation

TeleMed's state of the art system features the "Chase" program, a unique method of ensuring the timely receipt of the message. TeleMed supervisors review each message, and then confirm second calls, STAT pages from hospitals, urgent patient calls deemed "priority", and any other message type so designated. Confirmation may also include consultations, doctor-to-doctor calls, all patient calls, or post-op patients. Best of all, you determine what level of follow-up you need. TeleMed's supervisory staff is committed to making sure your messages are delivered promptly, minimizing liability.

Documentation

TeleMed offers further protection with thorough and complete documentation. All of TeleMed's inbound and outbound telephone lines are recorded and archived for up to five years. TeleMed's Research Department can retrieve recordings or message prints for your review, helping to answer any questions. TeleMed's Message Report options include fax and email delivery. TeleMed can send message reports to both fax and email addresses automatically. Message reports can also be accessed through MyTeleMed™.

Diverse

Since TeleMed serves hundreds of practices from every specialty, TeleMed operators are required to handle a wide range of calls without limitations. This type of diversity is demonstrated in our operations staff. Bi-lingual Spanish-speaking operators are accessible 24 hours a day, making the barrier of language non-existent. In fact, TeleMed's auto-attendant and voice mail features can be recorded in any language. All TeleMed operators and supervisors receive performance-based incentives to ensure high-quality service.

Dependable

TeleMed's supervisory staff is here to answer any questions that you or your callers may have. Well-trained, professional operators are always available to make on-call changes, location adjustments, and account modifications. TeleMed's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should disaster strike, TeleMed's telephone lines, computers, servers and power sources are redundant, limiting service interruptions. TeleMed's software is proprietary, providing flexibility in designing custom applications.

Proven

TeleMed's client base has grown consistently, currently serving thousands of physicians in every specialty from coast to coast. TeleMed's two southeastern national call centers process a combined five million incoming calls each year. Even with this tremendous growth and volume, TeleMed has successfully maintained nearly 99% of its client base annually, by providing service where the focus is on each individual physician and patient.

TeleMed, Inc.
18 Beck Street
Atlanta, GA 30318

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