Not just any answering service will do for your Austin practice. If you have agents who aren't meeting your needs or can not answer the phones in the way you need you should switch answering services. Your patients & clients need live operators who can provide a helping hand when in need and with Accurate Message Center you'll rest easy knowing we can.
Your patients will always get a friendly and courteous agent when they call our live answering service. We thrive on your business so to neglect your patients with poor service or rude operators isn't what we do. We will always accurately follow your instructions and never hold you to a contract. Accurate Message Center likes to keep it simple and live and die by our answering service agents professionalism.
You will never get lost in the shuffle with our call answering service serving the Austin community. So, if your practice is just starting or been in business for years we can get you started the same business day for just $34.95 by calling toll free at 1-866-823-0329.
Source : Official Wire
Showing posts with label Medical Answering Services. Show all posts
Showing posts with label Medical Answering Services. Show all posts
Saturday, February 27, 2010
Saturday, February 6, 2010
TeleMed Inc Live Answering Services
TeleMed's live answering service features begin with the management of routine office calls. After forwarding your office phone to your exclusive toll-free number, TeleMed answers on the first ring, guaranteed. TeleMed's fully customizable voice mail options allow patients to do everything from requesting prescription refills, asking billing or insurance questions, scheduling or canceling appointments, or calling for test results. Retrieval of voice mail messages is available twenty-four hours a day using a secure password system. TeleMed's voice mail also has optional automated prompts to assist callers leaving non-urgent messages using your own custom message format. Callers requiring immediate attention bypass voicemail instantly, going directly to a TeleMed operator.
Precision
TeleMed operators undergo rigorous instruction in medical terminology and methods of handling urgent calls from both patients and medical staff. TeleMed operators are trained to react with speed and precision, dispatching urgent message quickly and accurately. As an example, operators should never recommend anyone to call 911 in an emergency, but in some cases, may remind a caller of their options, by simply asking, "Are you calling 911?"
TeleMed's calendar department expertly maintains your monthly on-call schedules, no matter how complex. TeleMed makes changes to your on-call schedule at your request instantly, with just one phone call. Your calls are handled the way you want, and can be modified by type of call, specialty, office location, or patient age. By faxing your on-call schedule to TeleMed™, the right doctor is always on-call. As an option you can change your own on-call information by logging on to MyTeleMed™ and following the easy to use instructions.
Message Delivery
TeleMed operators send complete text messages to the on-call doctor instantly, using an alphanumeric pager, text-capable mobile phone, PDA or any other method desired. TeleMed can easily interface with most paging companies or networks. Message content can be customized to include any special information required. We can even call the on-call physician at home in the evening during certain hours, to patch the call directly.
Confirmation
TeleMed's state of the art system features the "Chase" program, a unique method of ensuring the timely receipt of the message. TeleMed supervisors review each message, and then confirm second calls, STAT pages from hospitals, urgent patient calls deemed "priority", and any other message type so designated. Confirmation may also include consultations, doctor-to-doctor calls, all patient calls, or post-op patients. Best of all, you determine what level of follow-up you need. TeleMed's supervisory staff is committed to making sure your messages are delivered promptly, minimizing liability.
Documentation
TeleMed offers further protection with thorough and complete documentation. All of TeleMed's inbound and outbound telephone lines are recorded and archived for up to five years. TeleMed's Research Department can retrieve recordings or message prints for your review, helping to answer any questions. TeleMed's Message Report options include fax and email delivery. TeleMed can send message reports to both fax and email addresses automatically. Message reports can also be accessed through MyTeleMed™.
Diverse
Since TeleMed serves hundreds of practices from every specialty, TeleMed operators are required to handle a wide range of calls without limitations. This type of diversity is demonstrated in our operations staff. Bi-lingual Spanish-speaking operators are accessible 24 hours a day, making the barrier of language non-existent. In fact, TeleMed's auto-attendant and voice mail features can be recorded in any language. All TeleMed operators and supervisors receive performance-based incentives to ensure high-quality service.
Dependable
TeleMed's supervisory staff is here to answer any questions that you or your callers may have. Well-trained, professional operators are always available to make on-call changes, location adjustments, and account modifications. TeleMed's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should disaster strike, TeleMed's telephone lines, computers, servers and power sources are redundant, limiting service interruptions. TeleMed's software is proprietary, providing flexibility in designing custom applications.
Proven
TeleMed's client base has grown consistently, currently serving thousands of physicians in every specialty from coast to coast. TeleMed's two southeastern national call centers process a combined five million incoming calls each year. Even with this tremendous growth and volume, TeleMed has successfully maintained nearly 99% of its client base annually, by providing service where the focus is on each individual physician and patient.
Source
Precision
TeleMed operators undergo rigorous instruction in medical terminology and methods of handling urgent calls from both patients and medical staff. TeleMed operators are trained to react with speed and precision, dispatching urgent message quickly and accurately. As an example, operators should never recommend anyone to call 911 in an emergency, but in some cases, may remind a caller of their options, by simply asking, "Are you calling 911?"
TeleMed's calendar department expertly maintains your monthly on-call schedules, no matter how complex. TeleMed makes changes to your on-call schedule at your request instantly, with just one phone call. Your calls are handled the way you want, and can be modified by type of call, specialty, office location, or patient age. By faxing your on-call schedule to TeleMed™, the right doctor is always on-call. As an option you can change your own on-call information by logging on to MyTeleMed™ and following the easy to use instructions.
Message Delivery
TeleMed operators send complete text messages to the on-call doctor instantly, using an alphanumeric pager, text-capable mobile phone, PDA or any other method desired. TeleMed can easily interface with most paging companies or networks. Message content can be customized to include any special information required. We can even call the on-call physician at home in the evening during certain hours, to patch the call directly.
Confirmation
TeleMed's state of the art system features the "Chase" program, a unique method of ensuring the timely receipt of the message. TeleMed supervisors review each message, and then confirm second calls, STAT pages from hospitals, urgent patient calls deemed "priority", and any other message type so designated. Confirmation may also include consultations, doctor-to-doctor calls, all patient calls, or post-op patients. Best of all, you determine what level of follow-up you need. TeleMed's supervisory staff is committed to making sure your messages are delivered promptly, minimizing liability.
Documentation
TeleMed offers further protection with thorough and complete documentation. All of TeleMed's inbound and outbound telephone lines are recorded and archived for up to five years. TeleMed's Research Department can retrieve recordings or message prints for your review, helping to answer any questions. TeleMed's Message Report options include fax and email delivery. TeleMed can send message reports to both fax and email addresses automatically. Message reports can also be accessed through MyTeleMed™.
Diverse
Since TeleMed serves hundreds of practices from every specialty, TeleMed operators are required to handle a wide range of calls without limitations. This type of diversity is demonstrated in our operations staff. Bi-lingual Spanish-speaking operators are accessible 24 hours a day, making the barrier of language non-existent. In fact, TeleMed's auto-attendant and voice mail features can be recorded in any language. All TeleMed operators and supervisors receive performance-based incentives to ensure high-quality service.
Dependable
TeleMed's supervisory staff is here to answer any questions that you or your callers may have. Well-trained, professional operators are always available to make on-call changes, location adjustments, and account modifications. TeleMed's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should disaster strike, TeleMed's telephone lines, computers, servers and power sources are redundant, limiting service interruptions. TeleMed's software is proprietary, providing flexibility in designing custom applications.
Proven
TeleMed's client base has grown consistently, currently serving thousands of physicians in every specialty from coast to coast. TeleMed's two southeastern national call centers process a combined five million incoming calls each year. Even with this tremendous growth and volume, TeleMed has successfully maintained nearly 99% of its client base annually, by providing service where the focus is on each individual physician and patient.
Source
Friday, January 29, 2010
Latest Innovation : Medical Answering Services
A virtual answering service has incorporated many improved features when compared with the traditional answering services that had many problems inherent in them. An example of the latest service is the Medical-AnsweringServices.com that has state-of-the-art technology and helps the doctor to virtually keep his clinic open round the clock. Its services are easy to use, economical, and efficient. A comparison with the earlier system will prove the point.
While the traditional services had extended hold time, the latest virtual answering service picks up the phone on the first ring, and thus, maximizes efficiency. The earlier system would record messages without enough data, but the new system is able to convey the entire message of the patient in his own words. Moreover, the latest system strengthens the relationship of the patient and the doctor as against the traditional system that left it to others.
The virtual answering service is able to convey the correct contact number to the doctor, whereas the earlier system made plenty of errors in recording the correct numbers. Moreover, the earlier system did not have any HIPAA compliance control. On the other hand, the latest system is hundred percent HIPAA compliant and delivers messages via 128-bit encryption with the provision that no one can access the messages without a password.
The traditional system was not at all cost-effective as it had dubious and complex pricing. It would charge per minute and add the cost of delivering the messages and for holiday work and overages. The latest system has a fixed transparent pricing policy of sixty nine dollars per month and ten dollars extra per doctor. The new system has a pleasant personalized greeting for the caller, whereas the old system had a noisy background and made communication very difficult. The traditional system would either page a doctor who was not on call or a wrong on-call doctor, whereas the latest system works more efficiently by calling the right doctor on call. The latest virtual answering service is easy to use, cost-effective, and comes with a hundred dollar why not guarantee, whereas the earlier system made it difficult for the doctor to give proper after care to the patients.
A virtual answering service essentially concerns outsourcing of the incoming calls and queries of clients to a third party. Know how a physician answering service has benefited the medical practitioners and hospitals.
Source : Power Home Biz
While the traditional services had extended hold time, the latest virtual answering service picks up the phone on the first ring, and thus, maximizes efficiency. The earlier system would record messages without enough data, but the new system is able to convey the entire message of the patient in his own words. Moreover, the latest system strengthens the relationship of the patient and the doctor as against the traditional system that left it to others.
The virtual answering service is able to convey the correct contact number to the doctor, whereas the earlier system made plenty of errors in recording the correct numbers. Moreover, the earlier system did not have any HIPAA compliance control. On the other hand, the latest system is hundred percent HIPAA compliant and delivers messages via 128-bit encryption with the provision that no one can access the messages without a password.
The traditional system was not at all cost-effective as it had dubious and complex pricing. It would charge per minute and add the cost of delivering the messages and for holiday work and overages. The latest system has a fixed transparent pricing policy of sixty nine dollars per month and ten dollars extra per doctor. The new system has a pleasant personalized greeting for the caller, whereas the old system had a noisy background and made communication very difficult. The traditional system would either page a doctor who was not on call or a wrong on-call doctor, whereas the latest system works more efficiently by calling the right doctor on call. The latest virtual answering service is easy to use, cost-effective, and comes with a hundred dollar why not guarantee, whereas the earlier system made it difficult for the doctor to give proper after care to the patients.
A virtual answering service essentially concerns outsourcing of the incoming calls and queries of clients to a third party. Know how a physician answering service has benefited the medical practitioners and hospitals.
Source : Power Home Biz
Saturday, December 12, 2009
Medicaid transportation broker saves $1.25 million
Dutchess County’s non-emergency Medicaid transportation broker, Medical Answering Services, LLC has saved $1.25 million and improved service to residents, County Executive William Steinhaus said Wednesday. Non-emergency medical transportation is a service to Medicaid clients who need to get to medical appointments.
The savings will be a combination of federal, state and local dollars, said Betsy Brockway, director of the county executive’s Health and Human Services Cabinet.
The savings to the county is about $25,000 to $30,000, she said. Brockway said the money was saved through a number of means.
“I would say better management, doing more efficient eligibility, definitely negotiating better pricing for our trips and maximizing the trips to reduce overall costs,” she said.
Medical Answering Services coordinates calls from the medical community about eligible Medicaid clients’ needs for transportation to specific medical appointments and arranges for the transportation through LOOP, taxi or ambulance services.
SOURCE
The savings will be a combination of federal, state and local dollars, said Betsy Brockway, director of the county executive’s Health and Human Services Cabinet.
The savings to the county is about $25,000 to $30,000, she said. Brockway said the money was saved through a number of means.
“I would say better management, doing more efficient eligibility, definitely negotiating better pricing for our trips and maximizing the trips to reduce overall costs,” she said.
Medical Answering Services coordinates calls from the medical community about eligible Medicaid clients’ needs for transportation to specific medical appointments and arranges for the transportation through LOOP, taxi or ambulance services.
SOURCE
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