Medical Answering Services in Chicago, IL

Medical Answering Services by Answer Center America, Inc.

When a potential customer calls your business, they don’t want to speak with an impersonal and uninformed medical answering service. That’s why at ACA we take extra care to train our staff in answering YOUR medical calls the way YOU want with our customized live phone answering service and internet answering service. For your security, all calls are digitally recorded.

Medical Answering Service

ACA is HIPAA compliant and follows all JACHO regulations. As one of the nation’s leading providers of live telephone answering service for the medical industry, ACA is dedicated to following all necessary regulations. Additionally, our staff is trained and versed on various protocols in the Medical Industry, providing streamlined solutions for your growing practice.

Overflow Receptionist Service

Do you lose customers when they call after business hours? Do potential customers hear busy signals or numerous rings when they call? Our 24-hour receptionist service offers seamless assistance both during and after work hours. All messages are checked for spelling and verification.

Customized Answering/Scripting

All of your calls are answered in your company name. Once our receptionist answers your call, all of the information you have supplied to us is shown on the computer screen, telling us how you want each call handled, and what actions we are to take.

Wake-up calls

Get sluggish employees to work on time with our live or automated wake-up service.

Employee Log-In Service

We handle calls regarding employee check-ins, tardiness, and absences, gathering employee information as needed.

Call Screening

Use our professional receptionist to screen calls for you — wherever you are. You decide if you want to take the call, take the massage, or forward it to voicemail.
Bilingual Answering Service
ACA specializes in Bilingual Customer Service. As the Hispanic population continues to grow nationwide, it’s important to be able to provide bilingual customer service, bilingual answering services, and bilingual messages. Spanish speaking people would rather conduct business in their own language. It just makes it easier.
If your customers speak languages other than English we can provide you with a toll free number to forward your phones to our bilingual call center. Our bilingual answering service (Spanish – English) is available at no extra charge.
We support other languages besides English-Spanish. Our bilingual services include all of the traditional answering service applications, plus we can also handle bilingual chat. Give us a call to discuss your bilingual answering service and bilingual customer service needs.
Answer Center America Inc.
5532 N Broadway
Chicago, IL 60640, USA

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